Frequently Asked Questions
Everything you need to know about your gear and your order.
What is Bushtukah's return policy for sporting equipment?
We offer a 30-day return policy for most unused items in their original packaging with a receipt. Please note that for safety reasons, we cannot accept returns on climbing hardware or cycling shorts.
Do you offer professional bike fitting services?
Yes, our certified experts provide professional bike fittings to ensure maximum comfort and performance. You can book an appointment through our website or by visiting one of our retail locations.
How long does shipping take for online orders?
Orders are typically processed within 1-2 business days. Standard shipping within Canada usually takes 3-7 business days, depending on your location. You will receive a tracking number once your gear ships.
Can I order a product online and pick it up in-store?
Absolutely. Select the 'In-Store Pickup' option at checkout. You will receive an email notification as soon as your order is ready for collection at your chosen Bushtukah location.
Do you provide maintenance and repair services for skis and bikes?
Yes, our full-service shops offer everything from basic tune-ups to advanced repairs. Our technicians are trained to handle high-performance road bikes, mountain bikes, and both cross-country and downhill skis.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Bushtukah gift cards for both online and in-store purchases.